Accessiblity

Gridiron Air is committed to providing safe, dignified, and accessible air travel for passengers with disabilities. We comply with the U.S. Department of Transportation's regulations under 14 CFR Part 382 (Nondiscrimination on the Basis of Disability in Air Travel).

Complaint Resolution Official

 
If you have a disability-related concern about our services, accommodations, or facilities, you may ask to speak with a Complaint Resolution Official (CRO). A CRO is a Gridiron Air representative trained in the requirements of 14 CFR Part 382 who has the authority to resolve disability-related complaints on our behalf.

A CRO is available during our hours of operation by phone at no cost to you. To reach a CRO, call 1-682-480-7803 or ask any Gridiron Air crewmember or representative, who will connect you with a CRO.

If a concern cannot be resolved to your satisfaction, you have the right to file a complaint with Gridiron Air or with the U.S. Department of Transportation. You may also contact the DOT Aviation Consumer Protection Division's Disability Hotline at 1-800-778-4838 (voice) or 1-800-455-9880 (TTY).